1.How can an eDDA instruction be set up?
1.1. Login to POEMS App
1.2. In the main page, select "Business".
![edda in poems](/media/518490/poems-in-eng.png)
1.3. Choose “eDDA Page” in the index page.
![edda in poems](/media/518484/choose-form-eng.png)
1.4.Under the tab named "Apply Service", select “Add New”
![edda add en](/media/518485/create-new-service-form-eng.png)
1.5. Fill in the form, and read and agree with terms and conditions. Please note that the information needs to be the same as registered with your bank account.
![edda application in app](/media/518487/fill-in-eng.png)
![edda application submit in app](/media/518489/fill-in-submit-eng.png)
1.6. After confirming details input are correct, please enter PHK KEY.
![phk key](/media/518488/phkkey-eng.png)
1.7. Press "OK" to submit an eDDA request. This may take around 1 minute, please DO NOT close or refresh the tab.
1.8. A new record will be shown in the table under the tab "Apply Service". Please pay attention to the "Status":
![active](/media/518491/active-eng.png)
Active |
The eDDA has been set up successfully, you may now start making a deposit through eDDA to your Phillip account. |
Pending |
The instruction will be effective shortly(Subject to the processing time of designated bank). Please wait patiently. |
Reject |
The eDDA cannot be set up, please try it again or contact Customer Service Department at 2277 6555 for more information. |
Cancel |
The eDDA has been cancelled. |
2.How to make a deposit through eDDA?
2.1. Please make sure the payment bank you wish to debit from, has a green "Active" status under "Apply Service" dashboard. If not, please see the above manual for setting up an eDDA.
![edda active en](/media/518492/active-b-eng.png)
2.2. To make a deposit, under tab “Deposit Money”, press "Add New".
![eddi deposit add new](/media/518484/choose-form-eng.png)
2.3. Fill in the form.
![deposit instruction en](/media/518494/deposit-money-add-new.png)
![eddi fill in submit en](/media/518496/fill-in-deposit-submit-eng.png)
2.4. After confirming details input are correct, please enter PHK KEY.
![phk key input en](/media/518305/phk-key-en.png)
2.5. Press "OK" to submit a request for depositing money. This may take around 1 minute, please DO NOT close or refresh the tab.
2.6. In the dashboard, a new record will be shown in the table. More information can be seen by pressing the arrow.
![status](/media/518493/completed.png)
You may click “Refresh” to update the status of your eDDA. Below is a list of possible status:
Active |
The amount has been deposit to Phillip successfully, you may now start trading with the new money (The amount will reflect in HK Stock > Teletext > Position > Fund Trf). |
Pending |
The deposit is on its way, please wait patiently. |
Reject |
The deposit cannot be transferred to Phillip, please try it again or contact Customer Service Department at 2277 6555 for more information. |